What is the NRC Advice Service?

 

Please note: Our Advice & Employment Service office is now at The Exhange Brewery, 2 Bridge Street, Sheffield, S3 8NS

The NRC Advice Service provides information to refugees and asylum seekers which is:

* Independent
* Impartial
* Confidential
* Free

We give advice on wide range of issues affecting refugees and asylum seekers, including:

* NASS Support
* Housing ,welfare and benefits when you get a positive decision
* Immigration queries, e.g. Travel Documents,Citizenship and Nationality

*Choices-Assisted Voluntary Returns Project (in partnership with Refugee Action)

Information on Choices - Assisted Voluntary Return

We do not do asylum casework or asylum appeals.

Our website provides information to support advisers and others in helping asylum seekers and refugees.

How can I get advice?

Drop-ins

One way to get in contact with the advice service is to visit one of our drop-in sessions. For the details and timings of these, download the leaflet above or go to our Service Times page. We do not give appointments for the drop-ins, just turn up on the day. They are often busy and you may need to queue.

Women

'Women Only' advice session for all women refugees and asylum seekers is in Sheffield on Wednesdays from 9:30am - 12:00pm in our offices at The Exchange Brewery (Adsetts Partnership) S3 8NS. 

The premises are wheelchair and buggy accessible by lift.  Children are welcome and we have a selection of toys.

Telephone

We do not have the capacity to run a full-time telephone advice service, nor to provide language support for that service, however our advisers will answer advice-based telephone queries when available.

The advice line number is 0114 272 9332.

Refugee Council also offers a free, confidential telephone advice service. This number is free to call, even from mobiles without credit: 0808 808 2255. For more information on this service, see Refugee Council website here.

Home Visits

For those who are unable to get into an appointment or drop-in due to illness or disability, we can exceptionally arrange an appointment at your home. Please ring us to make these arrangements

The Website

The advice section of this website is a useful resource for finding advice on a number of subjects that affect asylum seekers and refugees.

Please note we DO NOT provide advice or undertake casework on asylum applications or appeals.

Partnerships with other agencies

The NRC works in partnership with other agencies, so if we are unable to answer any particular enquiry we will help you find another agency that can help.