What does the NRC provide?
We provide an advice and information service which is;
- Independent
- Impartial
- Confidential
- Free
Click for location and opening times for advice sessions.
What do we do?
We provide advice about a wide range of issues, including;
- Advice on support and welfare benefits
- Housing problems
- Employment and Training
- Basic Immigration queries(OISC Level I and refugee family reunion cases - ring first)
- Accessing Education
- Accessing Health Services
In particular we offer advice to individuals at the time of receiving their Home Office decision when they need to leave NASS support and move into mainstream services.
We do not do asylum casework or asylum appeals.
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NRC Advice Service
0114 241 2730 |
Do you provide telephone advice?
We do not have the resources for a full-time telephone advice service, nor to provide language support for such a service. However, our advisers will answer telephone queries when available. If a member of our advice staff is not available, then our non-advice staff will not be able to help. You can leave a message and we will do our best to ring you back.
We also provide advice support to other agencies, advisors, and professionals working with refugees. If this applies to you, or you are a refugee wanting information go to our Advisors Page.)
Emergency NASS (asylum support) advice queries can be made also to the Refugee Council One-stop Shop in Leeds on 0113 386 2210.
Who can use the service?
Our advice service is focussed on people granted refugee status (or similar immigration status). However, we will help other refugees and asylum seekers with problems.
Will I need an appointment?
No appointment is necessary for our drop in sessions. If we identify during those sessions that you require longer, then we will make you an appointment.
However, you should ring us on 0114 241 2730 to fix an appointment if you need advice on
- completing a NASS1 form
- completing an application for benefit
- an application for family reunion
- an application for an extension of leave (we deal only with applications for permanent stay from refugees and those with 4 years exceptional leave)
- a travel document application
- an application for British nationality and
- any other complex matter which might need a longer time to deal with
or
- you will require an interpreter in a language that is unavailable at the drop-ins.
Opening Times
Advice Service operating times and venues:
Advice services are not provided from our main office but from outreach services at the following locations:
Sheffield Advice Link
North Gallery, Castle Market
Exchange Street, Sheffield 1
Tuesdays and Thursdays 10.00 am - 1.00 p.m. drop-in.
(map)
Pitsmoor Citizens Advice Bureau
30 Spital Hill
Sheffield S4 7LG
Mondays, Tuesdays and Fridays by appointment (see above).
You will not be admitted to the premises without an appointment.
(map) Multi-agency drop-in
Victoria Hall Methodist Church
Norfolk Road
Sheffield S1
(entrance to Upper Hall on Chapel Walk)
Wednesday 2.00pm - 4.00 pm. Drop-in signposting and referrals.
(map)
Partnerships with other agencies
The NRC works in partnership with other agencies so if we are unable to answer any particular enquiry we will assist in finding another agency that can help.
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